We all despise being cold called by someone from a country on the other side of the world, we in most cases cannot properly understand, who can only follow a cold call script and do nothing else.
I admit from time time to time when I have been bored I used to get great enjoyment out of asking them questions that were not on the script.
"You are offering me a great phone deal?"
"Yes sir I just need to take your"
"Do I get free home insurance with that?"
"No sir.."
"How about air miles"
"No sir it is a new Nokia phone its a good deal there is nothing to pay for 3 months its all free"
"And how many of these phones can I get?"
"Just one sir I can take your..."
"And I get free home insurance with the phone?"
"....No sir its the best deal a Nokia.."
"But what good is a phone to me without home insurance?"
[click]
Now they have discovered just how annoyed we have become with call center staff we are unable to understand and who can do nothing more than follow scripts put in front of them they have started using automated cold call center systems. Yes you guessed it.
"Hi this is XYZ company offering you a great deal on home insurance if you'd like to learn more please press 5!"
Now who on Earth is going to buy home insurance from an automated call system? What a flaming cheek! The thing is it must work or they wouldn't try it, right?