Thursday, September 24, 2009
Could Google Sidewiki be a bad thing?

Unless you've been living under a rock somewhere, you've probably heard of Google Sidewiki already. The latest add-on to Googles' toolbar that enables you to comment on any webpage you visit. Any comments you make are shared with the rest of the world and that's probably where the problem begins, Google's toolbar is probably one of the most popular toolbars in the world. Almost everyone I know has it installed so they can see the Google Page Rank of pages or to use some of the other features it gives such as enhanced in page searching. Naturally everyone who uses the Page Rank is now able to see the Sidewiki as though it was a part of every website you visit. A part of a website that the website owner has no direct control over.creepy?

My first example of this was going onto CNN's website and seeing a comment on Google Sidewiki saying they preferred the BBC. The comment has now been removed, which seemed to happen quite swiftly after I tweeted about it. Google provide a content policy guide on Swidewiki, however I have been unable to find anything on on what to do about inappropriate content posted about your site on Sidewiki if you are the website owner. Take this one step further imagine an online retailer who has comments posted by one disgruntled customer on how they would never use them again. That one entry would probably cost that business heavily in income, even if there was truth to what was being said all online retailers have bad experiences every now and again where they were unable to help the customer or one fell through their customer service web. But saying that Sidewiki could also be a force for good, imagine someone being conned by a fake website setup to sell fake goods? What would be a better way of informing people, than by writing a note on Google Sidewiki?