Sunday, 22 July 2007
BT Home Hub pain in the ar*e

The BT Home Hub I have installed in place of my Conexant Hasbani router has recently started being a real pain in the ar*e. For no reason at all it will drop the Internet Connection and commence downloading updates from BT to update the firmware. It does this without disconnecting the BT Home Hub phone (one of the reasons I went for the hub) but it drops every other Internet connection.

I use the Internet a hell of a lot for work and dropping a VPN connection or a remote Citrix connection is not fun when you are in the middle of some important work. Yes I understand that BT wants to update the firmware but not when I'm using the hub and definitely not when I'm working on the damn thing! If this continues I am going to rip the damn thing out and go back to the Conexant. The Conexant is a simple bit of equipment but it works and is reliable. BT obviously weren't thinking straight when they decided to run updates on the Home Hub, and I suggest if they want this piece of equipment to be key to their new strategic idea of bringing TV, Phones and other services into the home that they had better think good and hard about standard of service. If you are going to update a piece of software you ask first you don't just disconnect people and let them lose their work.

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